Shipping policy

NALDO. Shipping Policy

Processing & Handling All orders are carefully prepared and dispatched within 1–3 business days of payment confirmation. We take extra care with every order to ensure your skincare arrives safely and in perfect condition.

Domestic Delivery (South Africa)

• Standard Delivery: R100 | 2–8 business days
• Free Delivery on orders of R1,500 or more

Once your order leaves our hands, you'll receive a tracking number so you can follow its journey to you.

International Delivery

• Standard International: R350

International delivery times vary by destination. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

Delays While we do our best to meet every estimated timeframe, occasional delays may occur due to courier or customs processing. If your order is significantly delayed, please reach out to us and we'll do everything we can to help.

Damaged Items We package every order with care, but if your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We'll make it right — your satisfaction is our priority.

Questions? Reach out to us at any time. We're here to help.